Rodillo, Rodel Crooc

Operations Manager

5730 Digital Printing Services

September 2008 - September 2020

5730 Digital Printing Services is a forward-thinking commercial print provider specializing in high-quality production, precision packaging, and sustainable delivery solutions. As Operations Manager, I continually looked for ways to improve output, directing workflow optimizations across these core areas to elevate efficiency while cutting expenses. I guided a five-member team, cultivating collaboration throughout supply chain and quality oversight. Through targeted training, I maximized productivity and deployed an advanced inventory platform that generated yearly savings. By actively communicating with suppliers for material needs and clients for their specific requirements, I ensured seamless operations. Crucially, I personally negotiated and secured the company’s largest client to date, while championing a sustainability project that strengthened our position in the market and attracted additional green-focused accounts.

Store Manager

Lembest Lechon – Trece Martires Branch

Part-Time

February 2015 - September 2016

As Store Manager at Lembest Lechon—a top provider of grilled chicken and liempo—I led daily operations at the Trece Martires branch to boost sales and customer satisfaction. I built a collaborative team environment that improved staff retention and service ratings while strategically planning employee schedules to maximize productivity. To eliminate waste, I carefully forecasted daily serving requirements so that no products were thrown away at closing. By introducing improved inventory procedures, strategic menu pricing, and vendor negotiations, I cut food waste and increased profitability. I also boosted peak-season foot traffic through local marketing promotions. By listening to customer feedback and empowering my team, I established the branch as a local favorite while consistently meeting all corporate goals for success and sustainability.

Instructor

STI College, Rosario, Cavite

June 1999 - December 2001

As an educator at STI College Rosario—a leading provider of quality education in technology and business—I delivered instruction to a diverse cohort of students, ensuring alignment with industry standards and academic requirements. Beyond my teaching duties, I actively maintained the school's computers and network infrastructure to ensure a seamless digital learning environment. I developed and implemented engaging lesson plans utilizing innovative teaching methodologies and digital tools to enhance student retention, participation, and overall academic performance. I also worked closely with students to help them understand the lessons better and track their progress effectively. My dedication to academic and operational excellence contributed significantly to the institution's success during my employment, during which STI Rosario was recognized as the number 1 branch nationwide, and achieved prestigious accolades including CEO of the Year, COO of the Year, and School Administrator of the Year.

Amazon Virtual Assistant

Philip Daniels

Freelance

December 2025 - April 2026

As an Amazon Virtual Assistant for Philip Daniels, I managed daily operational tasks and enhanced product listings to drive sales and optimize store performance. I developed and implemented comprehensive marketing strategies that successfully increased product visibility and generated consistent sales growth. I spearheaded the management of customer inquiries, streamlining communication processes to improve response times and enhance overall customer satisfaction ratings. By orchestrating inventory management and coordinating directly with suppliers, I minimized stock discrepancies to ensure seamless fulfillment and efficient supply chain operations. Additionally, I conducted in-depth market research and competitor analysis, leveraging data analytics tools to identify growth opportunities that led to the successful launch of new product lines. My role also involved performing key ad-hoc tasks, including preparing detailed performance reports and optimizing PPC campaigns to drive profitability and expand market reach.

Shopify Virtual Assistant

Clifford Brown

Freelance

February 2026 - May 2026

As the dedicated Shopify Virtual Assistant for Clifford Brown, a leading e-commerce entrepreneur, I effectively managed day-to-day storefront operations, ensuring seamless functionality and an optimal shopping experience for our daily visitors. I developed and implemented strategic product listings, enhancing SEO visibility and steadily driving more organic traffic to the online store. Additionally, I spearheaded initiatives to streamline inventory management, which significantly reduced stock discrepancies and improved overall order fulfillment efficiency. I orchestrated tailored upsell and cross-sell strategies that consistently grew the average order value, contributing meaningfully to our seasonal revenue goals. Collaborating closely with my client’s marketing team, I executed promotional campaigns that boosted conversion rates, leveraging strategic social media integrations and email marketing tactics. I also provided comprehensive customer support, resolving inquiries in a highly timely manner, which elevated our overall customer satisfaction ratings. My contributions included coordinating various ad-hoc projects, such as website redesigns and app integrations, ultimately enhancing site performance and user engagement while aligning with the business’s growth objectives.

Executive Virtual Assistant

High End Cars Philippines

Freelance

December 2019 - Present

As an Executive Virtual Assistant at High End Cars Philippines, a premier luxury automotive dealership, I managed and updated the company website while overseeing its social media presence, paid advertising campaigns on Facebook and Instagram, and Carousell listing profile. I conducted detailed research on incoming vehicle specifications to craft accurate sales listings on Facebook Marketplace and specialized automotive platforms, effectively generating qualified buyer inquiries. To maintain a refined brand image, I created and edited engaging multimedia content for social channels. Furthermore, I delivered high-level executive support, managed client relations, and provided cross-functional administrative assistance—including compiling competitive market analysis, managing executive calendars and appointment scheduling, coordinating VIP client inquiries and vehicle handover logistics, organizing digital document repositories, preparing sales report summaries, and executing special operational projects—to optimize daily workflow efficiency and elevate customer engagement.

Executive Virtual Assistant

Couture Studio Hair and Nails, BGC

Freelance

December 2024 - Present

As an Executive Virtual Assistant at Couture Studio Hair and Nails in Bonifacio Global City—a premier destination for innovative beauty services—I drove online growth and operational efficiency by managing the studio's social media presence across Facebook, Instagram, and TikTok through engaging multimedia content creation and targeted paid advertising campaigns. I maximized client acquisition and streamlined reservations by overseeing booking platforms like ClassPass, Fresha, and Parlon, while working closely with the team to ensure they mastered these systems through structured training sessions with platform representatives and suppliers. Furthermore, I handled diverse day-to-day administrative and technical responsibilities to keep the business running smoothly, including troubleshooting staff computers, phones, and Point of Sale (POS) machines, managing digital customer inquiries, generating performance analytics reports, organizing digital asset libraries, and assisting with special promotional events and general office tasks.

Executive Virtual Assistant

Sabong Sauce Inc.

Freelance

June 2021 - Present

As an Executive Virtual Assistant at Sabong Sauce Inc., a gourmet condiments company, I managed a diverse administrative portfolio supporting C-level executives and enhancing operational efficiency. I developed streamlined processes that optimized cross-departmental communication and reduced response times. I orchestrated executive schedules, coordinated complex travel logistics, and managed high-level correspondence to ensure executive priorities were met promptly. Additionally, I spearheaded the creation of comprehensive reports and presentations that facilitated critical decision-making and enhanced stakeholder engagement during quarterly reviews. My role involved conducting market research to identify new business opportunities, directly contributing to product line growth. Furthermore, I led ad-hoc projects, including designing an internal knowledge base that improved team collaboration and accelerated the onboarding process. Through these initiatives, I supported the strategic vision of Sabong Sauce Inc., ensuring smooth daily operations and contributing to overall business success.

ESL Teacher

Native Camp

Freelance

April 2020 - July 2020

During my professional tenure at Native Camp, an online English platform, I delivered customized one-on-one classes to Japanese students, providing engaging ESL lessons tailored to individual proficiency levels. I utilized student-centered, structured lesson materials within an interactive virtual classroom, which successfully helped build learner confidence and improve English speaking skills. By incorporating multimedia resources and real-time feedback, I kept lessons dynamic and supported natural language acquisition. I also conducted regular assessments and provided individualized guidance to track progress and keep students motivated. Additionally, I focused entirely on personalized, student-to-teacher communication to enhance practical conversational abilities and foster cultural exchange. Through patience and encouragement, I built an inclusive, supportive learning environment that earned positive feedback from both students and management throughout my time there.